Associate Customer Content Specialist at PR Newswire Association, LLC
We are a leader in the professional communications software space. By investing in our brand and technologies, we are driving change in how communications pros distribute, monitor and evaluate their content. We invest in our people through training and management and empower them to drive their careers. The Associate Customer Content Specialist in Cision’s Customer Content Specialist division is a critical customer-facing position, who is multi-tasking across numerous platforms in order to handle customer enquires in a professional and efficient manner. This person will be clear and concise in their verbal and written communication and highly knowledgeable in Cision products and services. One of your main responsibilities will be to proofread press releases written by our clients for delivery to the media. You will not be writing pieces from scratch, but you will need a strong grasp of syntax, punctuation, and the English language in general to be a success at this job. Your razor-sharp attention to detail will be a prerequisite, as you edit, format, and handle various client requests, and other news content (e.g., photos, video). Your ability to think on your feet and prioritize tasks will serve you well in this fast-paced, deadline-driven environment. Your strong computer skills will enable you to quickly learn our internal system. Our dynamic environment will keep you on your toes, so a flexible attitude and a strong customer-service approach will be needed. As the face (or voice) to the client, your outstanding communication skills and ability to grasp our clients’ needs will allow you to build long-lasting relationships and establish a professional rapport while quickly meeting customer demands. Key to continuing PR Newswire’s reputation for providing excellent customer service, your consultative approach will be essential as you answer clients’ questions and proactively recommend our solutions to engage their audience.
- Strong customer service focus
- Become familiar with the company’s full suite of products and services
- Meet or exceed activity metrics as assigned
- Educate clients on PR Newswire services, products and procedures
- Being able to navigate the various platforms that are essential to the success of the role
Interviews will be held on campus February 13-14. You can sign up at the information desk in Schoonover.